Description of the initiative and information to the Consumer

Paladin Pharma S.p.A, with registered office in Turin, Via Vincenzo Monti, 12/A, VAT N. IT05485480015, is the owner of

The initiative is an online sale dedicated to registered users of The products presented are offered by Paladin Pharma S.p.A. , based in Turin, Via Vincenzo Monti, 12/A, VAT N. IT05485480015.
The recipients to whom this initiative is addressed are exclusively individuals, acting for purposes unrelated to their professional activity.

In compliance with Articles 50 et seq. of Legislative Decree. n. 206/2005, are described below the general conditions of sale provided for the initiative and, in particular, the characteristics and prices of the goods, the costs related to deliveries, the methods of purchase and payment, the terms and costs of delivery, as well as the conditions for the replacement of products and the existence of the right of withdrawal and the related procedures and timing for the return or withdrawal of goods in case of withdrawal.

Acceptance of general terms and conditions

1. The contract entered into between Paladin Pharma S.p.A. and the Customer shall be deemed concluded with the acceptance, even partial, of the order by Paladin Pharma S.p.A. Such acceptance shall be deemed tacit, unless otherwise communicated in any manner to the Customer. By placing an order in the various ways provided, the Customer declares that he/she has read all the information provided to him/her during the purchase procedure, and fully accepts the general and payment conditions transcribed below.

2. The Customer, upon completion of the online purchase procedure, shall print or save an electronic copy and otherwise retain these general conditions of sale, in accordance with the provisions of Articles 50 et seq. Legislative Decree. No.206/2005 on distance selling.

Purchasing methods

3. The Customer may purchase only the products in the electronic catalog of Paladin Pharma S.p.A. at the time of placing the order, viewable online at (URL), as described in the relevant information sheets. It is understood that the picture accompanying the description sheet of a product may not be perfectly representative of its characteristics but differ in color, size, accessory products in the picture. All purchase support information is intended to be merely general information material, not referable to the actual characteristics of an individual product.

4. The correct receipt of the order is confirmed by Paladin Pharma S.p.A. by means of an e-mail reply, sent to the e-mail address provided by the Customer. This confirmation message will contain the Date and Time of execution of the order and a ‘Customer Order Number’, to be used in any further communication with Paladin Pharma S.p.A.. The message will reproduce all the data entered by the Customer, who undertakes to verify their correctness and promptly communicate any corrections, in the manner described in this document.

5. In the event of non-acceptance of the order, Paladin Pharma S.p.A. guarantees timely notification to the Customer.

Methods of payment

6. Bank Transfer in Advance
In case of payment by Advance Bank Transfer, the shipment of what has been ordered will take place only upon the actual crediting of the amount due to the account of Paladin Pharma S.p.A.. Proof of transfer, including CRO (transaction reference code), must be received by Paladin Pharma S.p.A. (via e-mail at no later than 5 working days from the date of order acceptance. Past this deadline, the order will be deemed automatically cancelled.

The Customer must make a transfer corresponding to the amount specified at the order confirmation with the following references:

  • Letterhead: Paladin Pharma S.p.A., Via Vincenzo Monti, 12/A, 10126, Turin, Italy.
  • Backing bank: Banco Popolare
  • IBAN: EN 61 P 05034 01004 000000020041
  • Causality: order number given on the page and in the order confirmation e-mail.

7. PayPal
By selecting the PayPal payment type, you will be redirected to a page on the PayPal site where you will enter your e-mail address and password and make the payment. Your financial information will not be shared with Paladin Pharma S.p.A. but will be handled directly by PayPal. We only accept verified Paypal accounts. Log on to the PayPal website to verify your account.

Mode and cost of delivery

8. For each order placed, Paladin Pharma S.p.A. will issue a receipt and, if requested, an invoice for the material shipped, physically sending it to the address indicated during registration in accordance with art 14 D.P.R. 445/2000 and DL 52/2004 directly with the items. For the issuance of the invoice, the information provided by the Customer at the time of the order shall be binding. No changes in the invoice will be possible, after it has been issued.

9. Delivery charges shall be borne by the customer and explicitly stated at the time of placing the order.

10. The availability of products for sale is limited to the availability of the products themselves and is a condition for the validity of offers. In case of exhaustion – even temporary – of stock, Paladin Pharma S.p.A. has the right to refuse the customer’s purchase request by formal communication by e-mail, in which replacement products that may be available may also be indicated. Unless the customer requests to purchase a product as a replacement for the out-of-stock product, Paladin Pharma S.p.A. will refund any sums already paid by the customer within 30 days from the date the order was transmitted.

Requested products are delivered as quickly as possible, normally within 7 working days from the date of payment. Paladin Pharma S.p.A. undertakes to respect, as a maximum delivery time, a period not exceeding 30 days, except in cases of force majeure. The maximum delivery time is calculated from the day Paladin Pharma S.p.A. receives payment. In case of a delay of more than 30 days, the Customer will be contacted to be informed about the expected delivery date.

11. Delivery costs are the responsibility of the customer and explicitly stated at the time of placing the order. The customer will be charged €7.50 for orders with a total amount up to €9.90, €5.60 for orders between €9.99 and €39.89. Instead, they will be free of charge for orders totaling more than €39.90. Payment for the goods by the Customer will be made using the method chosen when placing the order. Nothing is owed by the Customer in addition to the total amount of the order. No shipments are made outside the territory of Italy.

12. Unless explicitly stated by our Customer Service Department, delivery is intended to be street level. Upon delivery of the goods by the courier, the Customer is required to check:

    • That the number of packages being delivered corresponds to what is indicated in the transport document anticipated by e-mail;
    • that the packaging is intact, not damaged, nor wet or otherwise altered, including in the sealing materials (adhesive tape or metal strapping).

Any damage to the packaging and/or product, or mismatch in the number of packages or indications, must be immediately contested by placing WRITTEN CONTROL RESERVE on the courier’s proof of delivery.

Once the courier’s document has been signed, the Customer may not object to any dispute about the external characteristics of what has been delivered.

Any problems with the physical integrity, correspondence or completeness of the products received must be reported within 8 days of delivery, via e-mail, to

13. In the event of failure to collect within 5 working days the material in stock at the warehouses of the courier due to repeated inability to deliver to the address indicated by the Customer at the time of the order, the order will be automatically canceled, in which case Paladin Pharma S.p.A. will refund the amount received as payment, net of the costs for the attempted and unsuccessful shipment.

Right of withdrawal

14. Pursuant to Articles 64 and 65 D.L.vo 206/2005, if the customer is a consumer (i.e. a natural person who buys goods for purposes not related to his professional activity), he has the right to withdraw from the purchase contract for any reason, providing explanation and without penalty, except for the types of products for which this is expressly excluded (see Art. 55 D.L.vo 206/2005) and without prejudice to what is indicated in point 17 below.

15. To exercise this right, the customer must send Paladin Pharma S.p.A. a notice to that effect, within 10 working days from the date of receipt of the goods. This notice must be sent by e-mail, addressed to and must contain the following information: first name, last name, address, order number, order date, and optionally reason for withdrawal.

Once the aforementioned notice of withdrawal has been received, Paladin Pharma’s Customer Service will quickly provide the Customer with instructions on how to return the goods, which must be received by Paladin Pharma S.p.A. within 10 days of authorization.

IMPORTANT: No returned merchandise will be accepted, if without return authorization.

16. However, the right of withdrawal is subject to the following conditions:

    • the right applies to the purchased product in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (eg: accessories, etc. …);
    • the purchased goods must be undamaged and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, etc. …); to limit damage to the original package, we recommend, when possible, to put it in a second box; should be avoided in all cases the attachment of labels or adhesive tapes directly on the original packaging of the product;
    • In accordance with the law, shipping costs related to the return of the goods are the responsibility of the customer;
    • shipment, until the certificate of receipt in our warehouse, is the full responsibility of the customer;
    • in case of damage to the goods during transport, Paladin Pharma S.p.A. will notify the customer of what has happened (within 5 working days of receipt of the goods in its warehouses), to enable him to file a timely complaint against the carrier of his choice and obtain reimbursement of the value of the asset (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal;
    • Paladin Pharma S.p.A. and is not liable in any way for damage or theft/loss of goods returned by uninsured shipments;
    • upon arrival at our warehouses, the product will be examined for any damage or tampering not resulting from transportation.

17. Without prejudice to any repair costs for damages assessed to the original packaging, Paladin Pharma S.p.A. will refund the customer the full amount already paid by issuing a shopping voucher of equal amount, within 30 days of the return of the goods, expendable on the site within 180 days of its issuance.

18. The right of withdrawal is totally forfeited, for lack of the essential condition of integrity of the good (packaging and/or its contents), in cases where Paladin Pharma S.p.A. ascertains:

    • The lack of the original outer packaging and/or inner packaging;
    • The absence of integral elements of the product (accessories, manuals, parts, …);
    • Damage to the product due to causes other than its transportation.

In the event of forfeiture of the right of withdrawal, Paladin Pharma S.p.A. will notify by email; the product will remain available to the Customer at the warehouse of Paladin Pharma S.p.A. for a period of 30 (thirty) days from the date of sending the email. After that time, the product will be discarded without further notice.


19. All products sold by Paladin Pharma S.p.A. are covered by the conventional manufacturer’s warranty and 24-month warranty for conformity defects, in accordance with articles 128 et seq. of Legislative Decree. n.206/2005. To take advantage of warranty service, the Customer must keep the receipt (or invoice) that he or she will receive at home

20. The manufacturer’s conventional warranty is provided as outlined in the documentation inside the product package. If, following intervention by an Authorized Service Center, the defect turns out not to be covered by the manufacturer’s conventional warranty, the Customer will be charged for any verification and restoration costs required by the Authorized Service Center, as well as transportation costs, if incurred by Paladin Pharma S.p.A.

21. The 24-month warranty under Art.128 et seq. of Legislative Decree. No.206/2005 applies to the product that has a lack of conformity, provided that the product itself is used correctly, in accordance with its intended use and the provisions of the accompanying technical documentation. This warranty is reserved for the Private Consumer (an individual who purchases goods for purposes not related to his or her professional activity). In the event of a lack of conformity, Paladin Pharma S.p.A. shall, without cost to the Customer, restore the conformity of the product by repair/replacement or reduction of the price, up to the termination of the contract. If, following intervention by an Authorized Service Center, the defect does not turn out to be a conformity defect within the meaning of Art.128 et seq. of Leg. n.206/2005, the Customer will be charged for any verification and restoration costs required by the Authorized Assistance, as well as transportation costs if incurred by Paladin Pharma S.p.A..

22. Replacements in case of DOA (Dead On Arrival: product not working on delivery) occur only if expressly provided for by the manufacturer. The timing of replacement or possible repair of the product depends solely on the manufacturer’s policies.

23. In the event that, for any reason, it is unable to return to its customer a product under warranty (restored or replaced), Paladin Pharma S.p.A. may proceed at its own discretion to refund the full amount paid or replace it with a product of equal or superior characteristics.

24. No damages can be claimed from Paladin Pharma S.p.A. for any delays in making repairs or replacements.

25. In cases where the application of warranties provides for the return of the product, the goods must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, accessories, etc. …); to limit damage to the original package, we recommend, when possible, to put it in a second box; should be avoided in all cases the attachment of labels or adhesive tapes directly on the original packaging of the product.


26. The data controller is Paladin Pharma S.p.A., Via Vincenzo Monti, 12/A, 10126, Turin (TO).


27. Any complaints should be addressed to Paladin Pharma S.p.A., Via Vincenzo Monti, 12/A, 10126, Turin (TO).

For any information you can contact:
Paladin Pharma S.p.A.

Via Vincenzo Monti, 12/A,

10126, Turin (TO).

Applicable law

28. The sales contract between the Customer and Paladin Pharma S.p.A. is concluded in Italy and governed by Italian Law. For the resolution of civil and criminal disputes arising from the conclusion of this distance sales contract, if the Customer is a consumer, the territorial jurisdiction is that of the court of reference of his town of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Turin.

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